Certificate III In Business
(Customer Engagement)
BSB30120
Course Outcome
Study Options
- Class
- Duration: 2 Semesters
Study Options
Employment Prospects
- Medical Receptionist
- Customer Service Representative
- Administrative Assistant
COURSE UNITS
- Qualification for different types of office jobs
- Helps people learn how to do their job well
- Needs some decision-making and knowledge of business
- Might involve helping coworkers with technical issues
CORE UNITS
| Core Units | |
|---|---|
|
BSBCRT311 |
Apply critical thinking skills in a team environment |
|
BSBPEF201 |
Support personal wellbeing in the workplace |
|
BSBTWK301 |
Use inclusive work practices |
|
BSBSUS211 |
Participate in sustainable work practices |
|
BSBWHS311 |
Assist with maintaining workplace safety |
|
BSBXCM301 |
Engage in workplace communication |
ELECTIVE UNITS
| ELECTIVE UNITS | |
|---|---|
|
BSBPEF301 |
Organise personal work priorities
|
|
BSBOPS304 |
Deliver a monitor a service to customers
|
|
BSBTEC302 |
Design and produce spreadsheets |
|
BSBTEC303 |
Create electronic presentations |
|
SIRXMKT001 |
Support marketing and promotional activities |
|
SIRXPDK001 |
Advise on products and services |
|
BSBXDB301 |
Respond to the service needs of customers and clients with disability |
FEES
FUNDING
Government Subsidised Training – Eligibility Enquiry
Am I eligible for Career Ready, Career Start or Career Boost Government Funding?
You may be eligible for subsidised training under the Queensland Government’s Career Ready, Career Start or Career Boost programs, depending on your individual circumstances.
These programs are designed to help eligible Queensland residents gain skills for in‑demand jobs by providing access to government-subsidised training, subject to eligibility requirements, funding availability and applicable student contribution fees.
How it works
- Subsidies are provided by the Queensland Government to approved training providers
- Available funding and eligibility requirements vary by program and qualification
- Students may still be required to pay a student contribution fee or other costs
From 1 July 2025, updated funding arrangements are in place to:
- Improve access to training for priority industries
- Support positive student outcomes
- Deliver training aligned to workforce needs across Queensland
Important information
- Eligibility criteria apply and must be assessed for each student
- Not all courses are subsidised under every program
- Funding availability is subject to change
- Participation in a subsidised program does not guarantee employment outcomes
Fees and Costs
Some eligible students may pay a reduced student contribution fee (in some cases from $50, depending on the qualification and funding program).
Fees will be confirmed prior to enrolment and are dependent on eligibility and course selection.
Next Steps
To find out if you’re eligible, contact us for a no‑obligation eligibility assessment.
Important Information
PAYMENT OPTIONS
Up Front Payment
When you enrol the total amount will need to be paid. This could be the cost of the full fee for the course or the student contribution amount if you are eligible for a subsidy or concession.
Any upfront fee that exceeds $1000 a payment plan will apply.
Payment plan
If you have difficulties paying for the full cost of a course or the course exceeds $1000, you may be eligible for a payment plan, which will be negotiated upon enrolment.
STUDY OPTIONS
Classroom learning (Virtual and In-Class) provides a complete learning experience for students. Conducted in a class environment is a great way to learn face to face or via video conference and facilitated by industry professionals skilled at making the class experience interactive.
Our learning spaces are will equip for in-house simulations and workshops.
Courses may have a combination of online and classroom-based learning. Students are expected to undertake additional personal study to complete the course requirements.
SELECTION OF CRITERIA
As part of the selection criteria for this program, it is highly recommended that students:
- are aged 16 years or older by the course commencement date
- have successfully completed Year 10 (or equivalent) or are of mature age
- have basic English reading and writing skills
ENTRY REQUIREMENTS
There are no formal entry requirements for this course.
FURTHER INFORMATION
Please click here to download the TESS Student Handbook for further information.
PAYMENT OPTIONS
Up Front Payment
When you enrol the total amount will need to be paid. This could be the cost of the full fee for the course or the student contribution amount if you are eligible for a subsidy or concession. Any upfront fee that exceeds $1000 a payment plan will apply.
Payment plan
If you have difficulties paying for the full cost of a course or the course exceeds $1000, you may be eligible for a payment plan, which will be negotiated upon enrolment.
STUDY OPTIONS
Classroom learning (Virtual and In-Class) provides a complete learning experience for students. Conducted in a class environment is a great way to learn face to face or via video conference and facilitated by industry professionals skilled at making the class experience interactive. Our learning spaces are will equip for in-house simulations and workshops.
Courses may have a combination of online and classroom-based learning. Students are expected to undertake additional personal study to complete the course requirements.
SELECTION CRITERIA
As part of the selection criteria for this program, it is highly recommended that students:
- are aged 16 years or older by the course commencement date
- have successfully completed Year 10 (or equivalent) or are of mature age
- have basic English reading and writing skills
ENTRY REQUIREMENTS
There are no formal entry requirements for this course.
FURTHER INFORMATION
Please click here to download the TESS Student Handbook for further information.